Last Updated: January 12th, 2021
1. INFORMATION COLLECTED BY TCG.
Information Enterprise Users Provide Us.
Information We Obtain From Users’ Access and Use.
When users access or use our Services, including accessing or using our website or app, and communicate with TCG, we may automatically collect certain information about them and how they use the Services. Such information may include:
Information From Third Parties.
TCG may also receive information about our enterprise customers and users from third parties where permitted by applicable law. Such third parties may include:
To the extent permitted by law, such information from third parties may be combined with information provided by or obtained directly from enterprise customers and users.
Enterprise Customers and their Work Force; Notice to End Users.
Our services are generally intended for use by enterprise customers and their work force. Accordingly, many of our Services allow individuals and organizations to interact, such as employers and their work force. If a user grants access to an organization or an organization creates an account for a user, the owner of the organization and/or one or more designated administrators may view, control, and administer details of the user’s account. By way of example, the administrator may be able to determine the user’s access rights, make decisions regarding personal information, and require certain actions to be taken (e.g. using location tracking). Additionally, such user’s use and access to the account may be subject to additional internal policies and procedures as determined by the organization. TCG is not responsible for such policies and procedures. If you are an employee, contractor, or other worker of an enterprise customer, TCG will obtain, process, retain, and use your data in accordance with the instructions we receive from our enterprise customer (your employer). Accordingly, TCG may disclose personal information to your employer and to other entities when instructed to do so by your employer. Additionally, we may disclose your personal information to our affiliates and third-party processors as needed to provide the Services that you and our enterprise customer have requested and as required by law, such as in response to a subpoena.
Some of the functionalities in our Services may require certain information to be provided in order to use the Services. An enterprise customer or user may not be able to use certain features of the Services if they do not wish to provide such information.
2. HOW TCG USES INFORMATION.
TCG uses customer information in a variety of ways, each being part of TCG’s business purpose. Such uses include the following:
3. HOW TCG SHARES INFORMATION.
TCG may occasionally need to share our customer’s information, including personally identifiable information. However, TCG will only share such information as follows:
Please note, TCG does not permit our third-party service providers to use the personal information we share with them for their marketing purposes or for any other purpose other than in connection with providing services to TCG.
Notwithstanding the foregoing, TCG has no duty to disclose such information and therefore shall not be liable to customers in connection with any nondisclosure.
4. PROCESSING CUSTOMER INFORMATION.
5. HOW CUSTOMERS CAN MANAGE THEIR PRIVACY.
Customers have choices when it comes to managing their privacy. Such rights include:
Please note, if an individual is currently receiving Services and decides to opt-out of promotional emails, it will not impact messages TCG sends for purposes of delivering Services.
6. PERSONALLY IDENTIFIABLE INFORMATION.
7. DATA ACCURACY AND RETENTION.
TCG will use reasonable measures to keep enterprise customer’s and user’s data accurate, complete, and up-to-date for purposes of providing the Services. However, in many cases TCG will rely on our users and enterprise customers and their work force, as applicable, to use their own ability to access and correct such data to ensure its accuracy.
TCG will retain customer information for so long as TCG deems necessary for purposes of maintaining accounts, providing the Services, and for our business purposes. Such time period may vary depending on the amount, nature, and sensitivity of the particular data. Generally, after an enterprise customer or user terminates their account or otherwise ceases to use the Services (including if we determine your account is inactive), then subject to any obligations pursuant to the Master Service Agreement or applicable Order Form(s), TCG will no longer retain enterprise customer’s or user’s information except as follows:
If TCG no longer needs an enterprise customer’s or user’s information for the above purposes, we will generally delete or de-identify it in accordance with our standard data retention practices. However, there may be occasions where we are unable to fully delete or de-identify information due to technical or other operational reasons. If this occurs, TCG will take reasonable measures to securely isolate such information from any further processing until such time as we are able to delete or de-identify it.
8. THIRD-PARTY SERVICES, LINKS, AND INTEGRATIONS.
If a person wishes to opt out of interest-based advertising, they may visit Digital Advertising Alliance’s Network Advertising Initiative’s website at https://www.networkadvertising.org/ . Please note, even if you opt out of Cookies or otherwise opt out of interest-based advertising, you will still receive advertisements, however they will not be tailored to your interests. Additionally, please note if you opt out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew you opt-out choices.
TCG understands the importance of security of information and will provide commercially reasonable administrative, physical, technical, and organizational security controls and safeguards. Additionally, TCG will only authorize access to user and enterprise customer and their work force information, as applicable, to the extent necessary to serve its applicable business purposes, and TCG staff will access such information subject to confidentiality obligations. These are designed to prevent unauthorized use, access, processing, destruction, alteration, or disclosure of our customer’s information. However, even with our best efforts, TCG cannot ensure or warrant the security of any information. Accordingly, TCG shall not be liable for unauthorized disclosure of personal information due to no fault of TCG including, but not limited to, errors in transmission and unauthorized acts of third parties.
Additionally, there are steps that each enterprise customer and user should take to protect themselves and their organization. Such steps include:
· Choosing strong passwords, not sharing passwords, and periodically changing passwords.
· Logging out of Services when they are not in use.
· Not sharing devices that are used to access the Services.
· Request and use multi-step verification for logging into the Services.
· Using fingerprint or facial recognition if your device has such features.
· Reviewing TCG email reminders, such as log-in notices.
· Monitoring for fake emails (please note, TCG will never ask a user for a password in an unsolicited phone call or email and our emails will always come from an email address that ends with “timeclockgo.com”.
· Avoiding customer support scams (please note, TCG will not reach out to you to fix problems with your computer).
· Notify us immediately if information related to your payments (e.g. login information or credit cards) are lost or stolen.
· Only transmit data using our API Gateway, with encrypted email, or by an equally secure method.
TCG will investigate all known or suspected security breaches and shall document the facts relating thereto, their effects, and remedial actions taken. TCG will also notify a customer upon becoming aware of a material incident that has actually compromised the security, confidentiality, or integrity of their information as required by applicable law.
10. INTERNATIONAL DATA TRANSFERS.
At this time, TCG is headquartered in the United States of America and it does not transfer any customer information outside the United States of America.
11. HOW TO CONTACT US.
If you send a letter, please provide your name, address, email address, title (if you are contacting us on behalf of a business entity), and detailed information about your question or comment.
12. HOW TO MAKE A COMPLAINT.
TCG will use reasonable efforts to investigate each complaint and notify such enterprise customer or user within a reasonable timeframe of the outcome of such investigation.
14. COLLECTION AND USE OF CHILDRENS’ PERSONAL INFORMATION.
The Services are intended for and directed to persons eighteen (18) years of age or older, or nineteen (19) years of age or older for persons residing in Alabama or Nebraska, or twenty-one (21) years of age or older for persons residing in Mississippi. TCG does not knowingly collect personal information from minors.
15. ACCESSING AND CORRECTING INFORMATION.
16. PERSONAL RIGHTS WITH RESPECT TO DATA.
Some data protection laws, including those of specific states, provide individuals with certain rights in connection with their personal data. Such rights may generally include:
· The right to access a copy of your data. Section 15 provides details regarding making such requests.
· The right to request changes to data if the information is incorrect. Section 15 provides details regarding making such requests.
· The right to have data deleted when it is no longer necessary for TCG to retain such data. Sections 5, 7, and 15 provide details regarding this process.
· The right to opt out of certain uses of your data at any time. Sections 5 and 8 provide details regarding this process.
· The right to have a portable copy of your data. Section 15 provides details regarding making such requests.
· The right to lodge a complaint with a supervisory authority. Section 12 provides details regarding making such a complaint.
Additionally, depending on the state in which you live, you may have certain state-specific legal rights with respect to your personal information and how it is collected and processed.
Nevada Privacy Rights.
TCG collects personal information from our enterprise customers and users in the course of providing requested Services. Unless otherwise stated, TCG does not sell any Covered Information, as defined under Nevada law (S.B. 220). If any enterprise customer or user of the Services would like to make further inquiry regarding the selling of their Covered Information as defined under Nevada law, please contact [email protected]
California “Do Not Track” Disclosures.
While some internet browsers offer a “Do Not Track” option that lets you tell websites if you want to have your online activities tracked, TCG is not currently configured to monitor, recognize or respond to browsers’ “Do Not Track” signals at this time as no form “Do Not Track” standard has been adopted. Accordingly, TCG does not currently commit to monitoring, recognizing, or responding to browsers’ “Do Not Track” signals with respect to our website, but will continue to monitor developments around such technology and the implementation of such standards.